Refund And Exchange

CLASSES AND EVENTS

Customer Cancellations / Reschedules:

To request a refund or to reschedule, please email info@liveforart.com.au. (The time of the email is the time recorded as the request being made).

If you submit your request more than 3 days (72-hrs) before your class start time, you are eligible for a full refund. You will receive the refund in the same manner in which you paid. Alternatively, you can opt to receive a credit voucher which enables you to book into any upcoming session within the next 3 years from the date received.

If you submit your request within 3 hours to 3 days (72 hrs) before your session start time, we will issue you a credit voucher less a last minute cancellation/reschedule fee of 40%.  You can use your credit voucher to book into any upcoming session within the next 3 years from the date received.

No Show:
Due to limited seating, if you submit your request within 3-hrs before your session start time or you do not attend the session, you will be considered a ‘No Show’ and you will not be eligible to receive a credit voucher, refund or reschedule.

Special Events:

Notice periods for special events will generally be longer and may differ from standard terms. Any variations will be provided prior to booking.

CANCELLATIONS BY LIVE FOR ART

We will make every effort to deliver our services to you, as promised.

On occasion, however, we may need to cancel a session where insufficient bookings are made, or due to government pandemic rules.  We will do our best to provide sufficient notice to you about any session cancellation.  We apologise to you in advance for any inconvenience caused.

Where we elect to cancel a session, we will provide you with a full refund or credit to the value of your purchase.

Live For Art will not reimburse any optional expenses including but not limited to travel and accommodation.

ONLINE TRAINING AND COURSES

Refunds are not provided for online courses, including where you have been given access to our content and material, whether accessed by you or not, unless we are in breach of the Australian Consumer Law, as set out in Schedule 2 to the Australian and Competition Act 2010 (Cth).

PRODUCTS

We are not required to provide a refund or replacement if you change your mind about purchasing art or other physical products.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it;
• is unsafe;
• is significantly different from the sample or description;

or

• doesn’t do what we said it would (however this does not include user error or lack of experience to use the product in the way it is intended)

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase – e.g. your receipt